Field Service Technician for UK / IE

Technical Support

Field Service Technician for UK / IE

Job Details

United Kingdom

With over 550 employees worldwide, innovative products, and cutting-edge robotics, we are revolutionizing liquid handling in the medical diagnostics, pharmaceutical, biotech, and food industries. Our equipment is manufactured to the highest quality standards in Switzerland and the USA and distributed worldwide.  As we're constantly growing, we're looking for willing hands and creative minds to further accelerate science - help us!

To expand our team, we are looking for an experienced and service-oriented personality for our UK subsidiary who enjoys innovative and sophisticated products.

Key Responsibilities

  • Preventive maintenance, calibration as well as troubleshooting and repair of our entire product range
  • Execution of prioritized repair operations for PLATINUM contract customers (guaranteed function of the equipment within 48h)
  • Equipment installations including subsequent qualification of the equipment
  • Training for users and techniciansClose cooperation and coordination with the sales team
  • Documentation of the activities performed in the SAP Field Service App
  • Management of spare parts, test equipment and tools required in the field

Knowledge, skills and qualifications – essential

  • Basic understanding of Electrical and Electronic systems/principles
  • Experience of repairing electrical equipment
  • Problem solving and analytical skills
  • Effective communication skills
  • Ability to work in a rapid response environment
  • Excellent time management and planning skills
  • Good IT skills
  • Attention to detail – quality process driven
  • Full UK driving licence

Knowledge, skills and qualifications – desirable

  • Electro-mechanical engineering background supported by a technical qualification (e.g. ONC/NVQ)
  • Minimum two years field service role and familiarity with all aspects of customer service including repairs and service
  • Ability to work as part of a highly motivated and driven team
  • Previous experience within the laboratory environment

We offer:

  • An exciting position in a growing, international company
  • A thorough introduction and support from our motivated team

Interested? Our UK Tech Service Supervisor, Ray Hewitt, will be happy to answer any questions you may have about this interesting position on +44 (0) 7787 942488. We look forward to receiving your application.