Service technician (m/f)

Service technician (m/f)

100%

Job Details

Business area
Technical Service
Country
United Kingdom
Region
Berkshire
Location
Thatcham

As part of the INTEGRA Support team, the Service Technician will assume responsibility and play a key role in providing high quality technical expertise in house and in the field. This role will include the provision of all aspects of service/technical support to our customers and distributor channels in Great Britain. This role would suit someone with ambition and ideas to grow the service side of our business. Salary £40k-£45k, car allowance, pension, private health, life insurance.

Key Responsibilities:

  • To effectively deliver complete technical service and support for all equipment supported by INTEGRA.
  • Address customer questions and repair/service requests by phone and/or email.
  • Attend to any calibrations or repairs received in house.
  • Recognise and escalate potential issues.
  • Accurately complete associated administration and detailed service records for each assignment.
  • Initiate necessary system work within INTEGRA SAP/ERP.
  • Travel to customer accounts to conduct repairs and preventative maintenance/calibration services.
  • Operate equipment in a laboratory environment to analyse malfunctions.
  • Arrange all necessary travel and appointment logistics.
  • Maintain accurate stock records for all inventory held in house and in field and manage inventory levels to deliver a high first time fix rate.
  • Properly communicate to management any questions or concerns recognised in the repair process.
  • Engage, consult and share knowledge with direct and indirect team members to find resolutions and contribute towards continuous improvement in system operation and maintenance.
  • Represent the Company in a professional and service oriented manner.

Knowledge, skills and qualifications – essential: 

  • Basic understanding of Electrical and Electronic systems/principles.
  • Experience of repairing electrical equipment.
  • Problem solving and analytical skills.
  • Effective communication skills.
  • Ability to work in a rapid response environment.
  • Excellent time management and planning skills.
  • Good IT skills.
  • Attention to detail – quality process driven.
  • Full UK driving licence.

Knowledge, skills and qualifications – desirable: 

  • Electro-mechanical engineering background supported by a technical qualification (e.g. ONC/NVQ)
  • Minimum two years field service role and familiarity with all aspects of customer service including repairs and service.
  • Ability to work as part of a highly motivated and driven team.
  • Previous experience within the laboratory environment.

Are you interested?

We will be happy to answer your questions at 01635 797000. Please send your application documents electronically to the e-mail address @email.