Frequently asked questions about our webshop

 

On May 10, 2022, we launched a new webshop for our customers in the United States. The answers to the most frequently asked questions about its functionalities can be found below. For additional information, please contact @email or +1 603 578 5800.

What are the most important functionalities of the webshop?

Our webshop offers the possibility to:

  • see account specific pricing (Video)
  • order using a PO number
  • request a quote before ordering (Video)
  • create a wish list (Video)
  • reorder whole or partial orders (Video)
  • choose between different shipping and payment methods

Do I see my negotiated prices in the webshop?

Yes, if you are already a customer with us, you can see your negotiated prices after logging in to the shop with your company email address.

I have to order using a PO number. Is this possible using the webshop?

Yes, you have the possibility to enter your PO number or your reference in the checkout section of the shop.

I need a quote before ordering. Is this possible using the webshop?

Yes. Simply fill your cart with the items you would like to get a quote for. Instead of ordering them, you can then request a quote. Your request will be forwarded to our sales representatives. Depending on whether they have all the information needed, they will directly send you a quote or contact you by phone or email first.

Can I see my order history in the webshop?

Yes, you can see every order that you placed online using the webshop and you can even reorder whole or partial orders.

Can I see offline orders that I placed by email or phone in my order history the webshop?

No, this functionality is not yet available. In the order history of the shop you can only see orders that you placed online using the shop.

What are the shipping options in the webshop?

Depending on your location, you can choose between UPS Next Day Air Early, UPS Next Day Air, UPS 2nd Day Air and UPS Ground.

What are the payment options in the webshop?

Depending on your customer status at INTEGRA, you can choose between payment by credit card, by invoice or by prepayment.

How can I check the status of my orders?

The functionality to check the status of your orders online is not yet available. However, we and our shipping company keep you updated by sending you an order confirmation email and a tracking code as soon as your order is being shipped.

Several people from my company place orders with INTEGRA. Can we have one company account with multiple user profiles to ensure that we can all see the entire order history while having different logins?

Yes, you can have a company account with multiple user profiles. When logged in, you can see the order history of your entire company and it is also listed who placed which order.

Do you still accept orders by email, phone or fax?

Yes, we do still accept orders by email, phone or fax. However, it is easier to place orders in the webshop as it offers many useful functionalities such as the possibility to reorder full or partial orders.

Can I cancel orders that I placed online using the webshop?

You cannot cancel your order online, but you can contact @email or +1 603 578 5800 and we will cancel the order for you.