Verkauf

Technical Support Representative

Hudson, NH

Technical Support Representative

Hudson, NH | On-Site
 

At INTEGRA Biosciences, we develop innovative liquid handling solutions used by pharmaceutical, biotechnology, diagnostic, and food industry professionals around the world. We're looking for a customer-focused Technical Support Representative who will be the link between our customers and our service team. You'll help customers find solutions, coordinate repairs and calibrations, manage service documentation, and ensure a smooth, positive experience from start to finish. This role is ideal for someone who enjoys customer interaction, problem-solving, and working in a collaborative team environment.

What You'll Do

  • Serve as the first point of contact for customer inquiries via phone, email, and chat.
  • Troubleshoot product and service-related issues and guide customers to solutions.
  • Coordinate repairs, calibrations, and product returns.
  • Create service quotes and provide return authorization information.
  • Document customer interactions and service activities in Salesforce CRM.
  • Process purchase orders, invoices, and service documentation.
  • Manage loaner equipment logistics, inventory tracking, and customer follow-up.
  • Partner with technical specialists and internal teams to ensure an exceptional customer experience.
  • Support continuous improvement by identifying trends and documenting product feedback.

What We're Looking For

  • 1+ year of experience in customer service, technical support, service coordination, or administrative support.
  • Strong communication and relationship-building skills.
  • Excellent organizational skills with attention to detail.
  • Ability to manage multiple priorities and solve problems independently.
  • Experience with Microsoft Office, with a strong focus on Excel and Word; Salesforce experience is a plus.
  • Interest in learning technical products and developing troubleshooting skills.

Why Join INTEGRA?

  • Work for a global leader in life science technology.
  • Be part of a collaborative and supportive team.
  • Gain experience with innovative laboratory products and customer solutions.
  • Opportunities for professional growth and development.
  • Make a direct impact on customer success and satisfaction.

Ready to make a difference? Apply today and become part of a team dedicated to advancing scientific discovery through innovative technology.

Benefits

At Integra Biosciences, we invest in our employees' health, well-being, and future. Our comprehensive benefits package includes medical, dental, and vision insurance, FSA program, generous paid time off, paid holidays, and a 401(k)-retirement plan with company match. Plus, you'll enjoy additional benefits designed to help you thrive both professionally and personally.


This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserve the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship. 

INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Thank you!

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