Qualitäts- / Sicherheit

Field Service Representative

Boston, MA

 Join INTEGRA Biosciences—A Leader in Innovation

INTEGRA Biosciences is a global leader in innovative liquid handling technologies serving the medical diagnostics, pharmaceutical, biotech, and food industries.

We are looking for a Field Service Representative who thrives in a hands-on, customer-facing role—someone who enjoys solving technical challenges and making a real impact in the lab environment.  This role is primarily focused on the Greater Boston area, with additional required travel to client sites located in the Midwest and Canada.

What You’ll Do
  • Deliver On-Site Technical Service
    Travel to customer sites to diagnose, troubleshoot, and repair equipment across a range of INTEGRA products (MEDIACLAVE/MEDIAJET, VIAFLO 96/384, ASSIST Plus, VIAFILL, WELLJET, ASSIST).
     
  • Maintain & Optimize Equipment Performance
    Perform preventive maintenance, calibration, and system testing to ensure accuracy, reliability, and compliance.
     
  • Troubleshoot Complex Issues
    Resolve mechanical, electrical, and software problems quickly to minimize customer downtime.
     
  • Support & Educate Customers
    Communicate clearly before, during, and after service visits—providing recommendations to improve equipment performance and longevity.
     
  • Keep Accurate Service Records
    Document all service activities, parts usage, and equipment status using ERP systems (SAP/Salesforce).
     
  • Balance Field & Office Work
    When not traveling, manage administrative tasks and service documentation.
     
 Required Skills and Experience
  • Technical training or hands-on experience in equipment repair, maintenance, or field service
  • Strong troubleshooting skills across mechanical, electrical, and/or software systems
  • Experience in life sciences or laboratory environments is a plus
  • Proficiency with Microsoft Office and ERP/CRM systems (SAP, Salesforce preferred)
  • Excellent communication and customer service skills
  • Ability to work independently, stay organized, and make decisions in the field
  • Flexibility to balance travel and administrative responsibilities
  • Valid driver’s license required
Travel & Work Environment
  • Requires 50–75% travel, primarily within the Greater Boston area, with additional travel to Midwest locations (e.g., Chicago, Minneapolis) and Canada, including occasional overnight stays.
  • Field-based role with a mix of on-site service and remote administrative work
  • Requires a professional, customer-facing presence
 Why Join INTEGRA?
  • Work with cutting-edge lab technology
  • High-impact, hands-on role with variety in your day
  • Opportunity to grow within a global, innovative organization
  • Collaborative team environment with ongoing support
  • Autonomy to manage your schedule and service territory
  • Competitive salary and benefits package

 This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship.

INTEGRA Biosciences believes that diversity is a competitive advantage and that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender identity or expression, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, body size or shape, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Thank you!

Click Here to Apply!
Click Here to Apply!