Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384

Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384

Choose the right service

INTEGRA strongly recommends annual Preventative Maintenance of the base unit and calibration of the pipetting heads. 

The maintenance by qualified INTEGRA technicians ensures: 

  • Optimal pipetting accuracy and precision
  • Confidence for on demand use of the system
  • Long device life time

Depending on your needs, choose between three on-site service options for the base unit and pipetting head.

Technical Support
+49 6409 81999 15

BASIC LIGHT Preventative Maintenance

The BASIC LIGHT program includes an annual equipment check, leak test and pass/fail validation, ensuring your instrument’s basic functionality. It does not provide detailed performance data, unlike our higher-tier programs. This budget friendly option keeps your equipment in working condition, without the more comprehensive services of our BASIC and PLATINUM programs.

BASIC Preventative Maintenance

The BASIC program comprises annual maintenance of the base unit and calibration of the pipetting head in your laboratory. The advantage is that calibration takes place under the actual prevailing conditions, and there is no downtime due to shipping. Additional pipetting heads can be added to the service individually.

PLATINUM Preventative Maintenance & Calibration

The PLATINUM program includes the same annual maintenance service as the BASIC program. Additionally, subscribers to the PLATINUM program benefit from a truly worry-free package that covers all repair costs during the year, and guarantees you a working unit within 48 hours. Additional pipetting heads can be added to the service individually.


Service contents

TitleBASIC LIGHTBasicPlatinum
Preventative maintenance of a device, incl. small wear parts 
Operational and safety functions test, mechanical and electrical parts check, inspection for wear
Leak test and function check with gravimetric readings with pass/fail results XXX
Maintenance documentation and maintenance sticker for the device XXX
Firmware update if available and requestedXXX
Priority scheduling for completion of service  XX
Validation and calibration of device XX
Calibration certificate and calibration sticker for the device  XX
Pipetting head refurbishment included, if required   X
Material and labor time for repairs and replacement of worn parts included  X
Loan unit during repair*, if necessary  X
Availability of a functioning device within 48 hours through repair or loaner device  X
One year warranty from date of contract, including material and labor for repairs   X

Please note: 

  • Defective pipetting heads must always undergo refurbishment. 
  • The processing time for calibration and refurbishment is a maximum of five working days from the date of receipt.

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