Preventative Maintenance Program for VIAFLO 96/384

Preventative Maintenance Program for VIAFLO 96/384


Choose the right service

INTEGRA strongly recommends annual Preventative Maintenance of the base unit and calibration of the pipetting heads. 

The maintenance by qualified INTEGRA technicians ensures: 

  • Optimal pipetting accuracy and precision
  • Confidence for on demand use of the system
  • Long device life time

Depending on your needs, choose between two on-site service options for the base unit and pipetting head.

Technical Support
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+41 81 286 95 11

BASIC Preventative Maintenance

The BASIC program comprises annual maintenance of the base unit and calibration of the pipetting head in your laboratory. The advantage is that calibration takes place under the actual prevailing conditions, and there is no down time due to shipping. Additional pipetting heads can be added to the service individually.

PLATINUM Preventative Maintenance

The PLATINUM program includes the same annual maintenance services as the BASIC program. Additionally, subscribers to the PLATINUM program profit from a true worry free package, that covers all repair costs which may occur during the year and guarantees you a working unit within 48 hours. Additional pipetting heads can be added to the service individually.

Service contents

Title Basic Platinum

Preventative maintenance of one base unit:
Operational and safety functions test, mechanical and electrical parts check, inspection for wear

X X
Validation and calibration of one pipetting head:
Inspection for exterior damage, exchange of external O-rings (where applicable), leak test of all channels, calibration 
X X
Maintenance and calibration sticker for base unit and pipetting head respectively X X
Maintenance documenation and pipetting head calibration certificate X X
Firmware update if available and requested X X
Parts and labor for repairs and exchange of worn parts on base unit included   X
Parts and labor for refurbishment of pipetting heads    X
Loaner equipment during repair, if needed   X

Availability of a working unit within 2 working days by repair or loaner
48 h begins after confirmation of the case by INTEGRA 

  X
One year warranty applied from date of contract, including material and labor for repairs    X

Please note: 

  • Defective pipetting heads must always undergo refurbishment. 
  • The processing time for calibration and refurbishment is a maximum of five working days from the date of receipt.
     

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