Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384
Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384
Choose the right service
INTEGRA strongly recommends annual Preventative Maintenance of the base unit and calibration of the pipetting heads.
The maintenance by qualified INTEGRA technicians ensures:
- Optimal pipetting accuracy and precision
- Confidence for on demand use of the system
- Long device life time
Depending on your needs, choose between two on-site service options for the base unit and pipetting head.
Technical Support
@email
+1 603 546 0181
BASIC Preventative Maintenance
The BASIC program comprises annual maintenance of the base unit and calibration of the pipetting head in your laboratory. The advantage is that calibration takes place under the actual prevailing conditions, and there is no down time due to shipping. Additional pipetting heads can be added to the service individually.
PLATINUM Preventative Maintenance
The PLATINUM program includes the same annual maintenance services as the BASIC program. Additionally, subscribers to the PLATINUM program profit from a true worry free package, that covers all repair costs which may occur during the year and guarantees you a working unit within 48 hours. Additional pipetting heads can be added to the service individually.
Service contents
| Title | Basic | Platinum |
|---|---|---|
|
Preventative maintenance of one base unit: |
X | X |
| Validation and calibration of one pipetting head: Inspection for exterior damage, exchange of external O-rings (where applicable), leak test of all channels, calibration |
X | X |
| Maintenance and calibration sticker for base unit and pipetting head respectively | X | X |
| Maintenance documenation and pipetting head calibration certificate | X | X |
| Firmware update if available and requested | X | X |
| Parts and labor for repairs and exchange of worn parts on base unit included | X | |
| Parts and labor for refurbishment of pipetting heads | X | |
| Loaner equipment during repair, if needed | X | |
|
Availability of a working unit within 2 working days by repair or loaner |
X | |
| One year warranty applied from date of contract, including material and labor for repairs | X |
Please note:
- Defective pipetting heads must always undergo refurbishment.
- The processing time for calibration and refurbishment is a maximum of five working days from the date of receipt.