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INTEGRA让客户满意的承诺不仅限于创新产品的供应。自购买之日起，我们将为所有的产品提供值得您信赖的卓越服务。我们知识渊博的销售团队、产品经理和经验丰富的技术服务与支持团队很乐意协助解决有关仪器或应用的任何问题。
Preventive maintenance and service contracts
The reliability of your laboratory instruments is dependent on regular maintenance service. Regular service through INTEGRA or through one of our authorized representative is a convenient and economical method to ensure that your instrumentation is always up to date, safe and conforms to the latest legal standards.
Instrument calibration
Regular calibration of your instruments increases the overall performance of your laboratory. Contact your local INTEGRA representative to get more information about calibration offerings.
Repair service - material return procedure
To request repair service, contact our service center first. If it turns out that an issue cannot be solved by phone or email support and material needs to be returned, we will issue a Return Material Authorization number (RMA#) valid for the specific case. Returned products must not present any safety and health hazards/dangers for our service personal.
For this reason, all returned goods must be accompanied by a decontamination form (DAHH=Declaration on the Absence of Health Hazard). It can be downloaded from our Download Center. The fully completed and signed form must be added to the goods and the RMA# must be clearly printed outside of the return package.