Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384
Preventative Maintenance Program for VIAFLO 96 and VIAFLO 384
Choose the right service
INTEGRA strongly recommends annual Preventative Maintenance of the base unit and calibration of the pipetting heads.
The maintenance by qualified INTEGRA technicians ensures:
- Optimal pipetting accuracy and precision
- Confidence for on demand use of the system
- Long device life time
Depending on your needs, choose between three on-site service options for the base unit and pipetting head.
Technical Support
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+44 1635 797000
BASIC LIGHT Preventative Maintenance
The BASIC LIGHT program includes an annual equipment check, leak test and pass/fail validation, ensuring your instrument’s basic functionality. It does not provide detailed performance data, unlike our higher-tier programs. This budget friendly option keeps your equipment in working condition, without the more comprehensive services of our BASIC and PLATINUM programs.
BASIC Preventative Maintenance
The BASIC program comprises annual maintenance of the base unit and calibration of the pipetting head in your laboratory. The advantage is that calibration takes place under the actual prevailing conditions, and there is no downtime due to shipping. Additional pipetting heads can be added to the service individually.
PLATINUM Preventative Maintenance & Calibration
The PLATINUM program includes the same annual maintenance service as the BASIC program. Additionally, subscribers to the PLATINUM program benefit from a truly worry-free package that covers all repair costs during the year, and guarantees you a working unit within 48 hours. Additional pipetting heads can be added to the service individually.
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Service contents
| Title | BASIC LIGHT | Basic | Platinum |
|---|---|---|---|
| Preventative maintenance of a device, incl. small wear parts Operational and safety functions test, mechanical and electrical parts check, inspection for wear | X | X | X |
| Leak test and function check with gravimetric readings with pass/fail results | X | X | X |
| Maintenance documentation and maintenance sticker for the device | X | X | X |
| Firmware update if available and requested | X | X | X |
| Priority scheduling for completion of service | X | X | |
| Validation and calibration of device | X | X | |
| Calibration certificate and calibration sticker for the device | X | X | |
| Pipetting head refurbishment included, if required | X | ||
| Material and labor time for repairs and replacement of worn parts included | X | ||
| Loan unit during repair*, if necessary | X | ||
| Availability of a functioning device within 48 hours through repair or loaner device | X | ||
| One year warranty from date of contract, including material and labor for repairs | X |
Please note:
- Defective pipetting heads must always undergo refurbishment.
- The processing time for calibration and refurbishment is a maximum of five working days from the date of receipt.