Preventative Maintenance Program for ASSIST PLUS

Preventative Maintenance Program for ASSIST PLUS



Choose the right service

INTEGRA strongly recommends annual Preventative Maintenance of the base unit. The maintenance by qualified INTEGRA technicians ensures: Reduction of unexpected failure, confidence for on-demand use of the system and a long device life time!

Choose between two on-site service options for the base unit, depending on your needs.

Technical Support
@email
+86 21 5844 7113

BASIC Preventative Maintenance

The BASIC program comprises annual maintenance of the base unit in your laboratory. The service will improve equipment reliability and guarantee performance within INTEGRA’s original manufacturing specifications. 

PLATINUM Preventative Maintenance

The PLATINUM program includes the same annual maintenance as the BASIC program. Additionally, subscribers to the PLATINUM program profit from a true worry free package that covers all repair costs that may occur during the year and guarantees you a working unit within 48 hours. 

Service contents

Title Basic Platinum

Preventative maintenance of one base unit:
Operational and safety functions test, mechanical and electrical parts check, inspection for wear

X X
Detailed documentation of preventative maintenance with checklist  X X
Firmware update if available and requested X X
Extensive test run with customer’s pipette(s)  X X
Maintenance sticker for base unit  X X
Parts and labor for repairs and exchange of worn parts on instrument included   X
Loaner equipment during repair, if needed   X

Availability of a working unit within 2 working days (48h) by repair or loaner

48 h begins after confirmation of the case by INTEGRA 

  X
One year warranty applied from date of contract, including material and labor for repairs    X


Please note:

  • Instrument must be new or in full working condition before entering a PLATINUM contract.
  • PLATINUM contract is only available for instruments up to 10 years old or 500’000 cycles.
     

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