A technician from INTEGRA checking a Pippeten head.

Field Calibration Technician

Boston, MA

 

 About INTEGRA Biosciences

INTEGRA Biosciences is a global leader in innovative liquid handling solutions serving the medical diagnostics, pharmaceutical, biotech, and food industries. We are committed to precision, quality, and empowering laboratories worldwide.

Position Summary

The Field Calibration Technician is responsible for providing on-site calibration, maintenance, and technical support to ensure customer equipment meets the highest standards of accuracy and compliance. This is a hands-on, customer-facing role ideal for someone who enjoys working independently while delivering exceptional service.

Key Responsibilities

  • Perform on-site calibration, maintenance, and minor repairs on handheld pipettes and laboratory instruments
  • Provide customer training and support to ensure proper use and care of equipment
  • Accurately document calibration data, service activities, and maintenance records in compliance with company and regulatory standards
  • Manage and coordinate daily service appointments and travel within assigned territory
  • Operate a company-provided service vehicle to deliver efficient on-site service
  • Collaborate with internal teams to improve processes and enhance customer experience
  • Maintain current knowledge of products, calibration methods, and industry standards

Qualifications

  • Minimum 1 year of experience in field service, calibration, or technical support (lab or life sciences preferred)
  • Experience with pipette calibration is a plus
  • Knowledge of quality systems and regulatory requirements in life sciences is preferred
  • Proficiency with calibration software, diagnostic tools, and digital systems
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently, manage schedules, and prioritize tasks
  • Willingness to travel locally with occasional travel outside the region
  • Ability to lift up to 50 lbs.
  • Valid driver’s license required

What We Offer

  • Competitive compensation and benefits package
  • Company-provided service vehicle and tools
  • Opportunity to work in a dynamic, field-based role
  • Career growth within a global, innovative organization
  • Supportive team environment with ongoing training

Work Environment & Travel

  • Field-based role requiring regular travel to customer sites in the Greater Boston community
  • Combination of independent work and team collaboration

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship.

INTEGRA Biosciences believes that diversity is a competitive advantage and that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender identity or expression, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, body size or shape, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Thank you!

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