Preventative Maintenance Program for MEDIACLAVE and MEDIAJET

Preventative Maintenance Program for Mediaprep


Choose the right service

INTEGRA strongly recommends annual Preventative Maintenance of MEDIAJET. This service is mandatory for MEDIACLAVE. The maintenance by qualified INTEGRA technicians ensures: Safe operation of the instrument, confidence for on-demand use of the system and a long device life time.

Depending on your needs, choose between two on-site service options for your instrument.

Technical Support
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+41 81 286 95 11

BASIC Preventative Maintenance

The BASIC program comprises annual maintenance of the base unit in your laboratory. The service will improve equipment reliability and guarantee performance within INTEGRA’s original manufacturing specifications. 

PLATINUM Preventative Maintenance

The PLATINUM program includes the same annual maintenance as the BASIC program. Additionally, subscribers to the PLATINUM program profit from a true worry free package that covers all repair costs that may occur during the year with priority reaction time.

Service contents

Title Basic Platinum

Preventative maintenance of one instrument:
Operational and safety functions test, mechanical and electrical parts check, inspection for wear

X X
Detailed documentation of preventative maintenance with checklist X X
Firmware update if available and requested X X
Test run with temperature calibration (MC) / Test run with position alignment (MJ) X X
Maintenance sticker for instrument X X
Parts and labor for repairs and exchange of worn parts on instrument included   X
Priority service at any malfunction, including repair   X
One year warranty applied from date of contract, including material and labor for repairs    X

 

Please note:

  • For safety reasons MEDIACLAVE requires service intervals of 1 year or 1000 cycles, whichever occurs first.
  • Instruments must be new or in full working condition before entering a PLATINUM contract.
  • PLATINUM contracts are only available for instruments up to 10 years old or less than 10’000 MEDIACLAVE cycles.
     

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